Terms of sale

These general conditions of sale are intended to govern the relationship between:

Loomi SAS, publisher of the "Loomi" site, with a capital of €500 registered in the Paris Trade Register under number 877 849 182, whose registered office is located at 7 Place de l'hotel de Ville, 93600, Aulnay- sous-Bois (VAT number FR877 849 182) represented by its corporate officer Soigné Holdings Sas

The adult Internet user who places an order in accordance with the process indicated on the site and who, by placing an order, acknowledges having read the general conditions of sale below and having accepted them.

Hereinafter referred to as "the Internet user".

Art. 1 Products sold

The site puts a number of prepared food products online. The products offered are:

The site has made every effort to select its suppliers to prepare quality products and the recipes will be specified on the site and inside the menu.

Art. 2 Ordering methods

Orders are received exclusively via the Internet (Web, iOS and Android mobile application, and web App). It is recalled that any placing of orders entails an obligation to pay. After having confirmed the contents of his order, the Internet user will validate it definitively by payment. The order will only be final upon payment of the corresponding price.

Any paid order will result in the receipt of an email to the Internet user's email address (used to place the order), following the display of the order confirmation page on the website or mobile applications, summarizing the order and the main provisions of the general conditions of sale.

The Internet user also guarantees that he is fully authorized to use the payment card for the payment of his order and that these means of payment give access to sufficient funds to cover all the costs resulting from the use of the services of the site. .

Site advisers are also available Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m.

Art. 3 The price

Prices are displayed in euros and include VAT. If you wish to see the detail of the VAT appear, you must specify it when ordering.

In accordance with the provisions of the Civil Code on the conclusion of online contracts and in particular article 1369-5, the contract will be concluded when the Internet user clicks on the button allowing him to confirm his order, after having viewed the details of the order. ci and in particular its total price including transport costs.

Art. 4 Methods of payment

Payment for goods is made only by credit card; the price to be paid is that indicated on the site at the time of the purchase possibly increased by the transport costs and will of course be summarized during the confirmation of the purchase. The Internet user indicates his address, validates the basket and the total price; he provides the number of his bank card, he validates his order by clicking on the "validate" button; the sale is then concluded. at provided that all products are available.

Art. 5 Deliveries

The products will be sent to the delivery address indicated by the Internet user during the ordering process.

The Internet user is responsible for the accuracy of the data he communicates to the site concerning his delivery address and access codes as well as his personal information (telephone number included). The site can in no way be held responsible in the event of an impossibility of delivering the package due to an imprecision or inaccuracy of the delivery address.

The site also offers delivery of its products in metropolitan France, Corsica not included, in 24 hours sent by its partner Chronopostfood. The delivery time and cost depend on the delivery method chosen by the Internet user when ordering, the details are indicated according to the postal code in the "delivery times and conditions" section of the site. The delivery period begins to run as soon as the order confirmation email is sent.

When shipping an order, the site warns that an original invoice including delivery costs and VAT is available online on the Website in the "My Account / My Orders" section.

Art. 6 Receipt of goods

It is advisable for the Internet user to check upon delivery the conformity of the latter with the order as regards the quantity as well as the quality and the number of products. Regarding the number of items, the complaint must be made on our online support called chat, or by email on help@myloomi.co

With regard to quality, complaints must be made within the following time limits:

  • for all other food within 24 hours of receipt.

Complaints must be sent by e-mail, be justified and describe the defects observed so that the site can make a possible replacement decision with full knowledge of the facts.

Art. 7 Security and Payments

The entire payment phase between you and the secure system is fully encrypted and protected. Loomi uses the Stripe security system based on the SSL protocol.

This means that the information related to your order and the number of your credit card do not circulate unencrypted on the Internet.

Your credit card number is not printed on any paper, invoice, slip or other listing. Thus, no one has access either electronically or in print to your credit card number.

Payment by credit card with stripe therefore involves much less risk of hacking than the usual payments you make in stores, restaurants and other businesses.

Loomi guarantees secure payment for your transactions

Art. 8 Withdrawal

It can only be otherwise if the Internet user has ordered non-perishable products or with a DLC or DLUO of more than six weeks (regardless of any recipe) or kitchen equipment.

In this case and in accordance with Article L121-21 of the Consumer Code, the Internet user who has placed an order with the Site for personal purposes and within the limits above benefits from a period of 14 (fourteen) days calendar to exercise its legal right of withdrawal from delivery.

The legal period is counted from the date of receipt of the article by the Internet user.

The Internet user also has the possibility of withdrawing even before the dispatch of his package.

Once manifested his right of withdrawal, the user has a period of 14 days to send the goods to the site.

The Internet user can exercise his right of withdrawal on the website by calling: by email on help@myloomi.co our advisers are at your disposal Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m.

Items must be returned to us in their original packaging and free of any shocks. If the returned product reveals a use that has made it manifestly unfit for resale, in particular because of the storage conditions, the Internet user will remain liable for the very value of the product.

Art. 9 Force Majeure

The site is exempt from its contractual or legal obligations in the event of force majeure which totally or partially prevents the execution of the contract. The obligations of the site are suspended for the duration of the force majeure at the end of which the periods which had been suspended start to run again.

In particular, the following are considered as cases of force majeure:

  • strike events beyond the control of Site or its service providers.
  • the blocking of rail, road or air networks with regard to the mode of transport chosen.
  • acts of war or terrorism.
  • climatic bad weather.

Art. 10 Intellectual Property

The site name is a registered trademark that the Internet user cannot use.

The recipes remain the property of their authors and cannot be used beyond what you have chosen them for, i.e. private use and you cannot publish them or copy them into works without the authorization. of their author.

The photos remain the property of the site.

Art. 11 Confidential data legal notices and cookies

The site undertakes to respect the confidentiality of the personal data communicated by Internet users on the Website and to process them in compliance with the Data Protection Act of January 6, 1978.

The site informs the Internet user that this data will be used by its internal services:

  • for sending information emails,
  • For the processing of the Member's order,
  • To strengthen and personalize communication, in particular by sending newsletters, special offers (and in particular contests, games, etc.) and special emails as part of the personalization of the Site according to the preferences observed by Internet users.

The site may also be required to communicate the personal data of the Internet user for:

  • ensure the accomplishment of tasks necessary for the execution of the Internet user's Order.
  • carry out satisfaction surveys.
  • ensure the delivery of goods and the performance of services.
  • fight against fraud and more generally any criminally reprehensible activity.
  • respond to an order from legal authorities.

Furthermore, the site reminds that the Internet user may choose to receive only certain categories of emails.

The site undertakes not to sell or rent its customer file.

At the first request of its members wishing to leave the database, the site undertakes to delete all contact details and information on the member.

The site may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to the site.

Furthermore, the site only collects personal data such as surname, first name, address and e-mail address if the latter are given to it voluntarily by the buyer.

The data thus collected may not be used for commercial purposes other than those referred to on the site or which may be developed later by the site.

None of the information can be transferred to third parties.

The Internet user has a right to access, modify, rectify or delete data concerning him (article 34 of the Data Protection Act). To exercise it, he can contact the site by entering his identification page accessible with the indication of his email address and his password.