Refund policy

Refund Policy

Loomi sas reserves the right to modify its offer at any time and without notice. Consequently, the products in our offer are available as long as they appear on the Site and within the limits of stocks. In case of unavailability of the product after placing the order, the Customer will be informed by email, and no payment will be debited; if the payment has already been debited, he may, at his choice, either benefit from a credit note of an equivalent amount to be used on a future Loomi sas order, or be reimbursed.

Certain products ordered by the customer may no longer be available on the scheduled day of delivery. In this case, Loomi sas will inform the customer as soon as possible by e-mail, SMS or telephone and will offer him an alternative solution or a total or partial refund of his order.

The buyer has a period of 14 (fourteen) clear days from the date of receipt of the Products ordered to withdraw without having to justify reasons or pay penalties, with the exception of return costs.
He must contact the Company by mail with acknowledgment of receipt to inform him of his desire to make use of his right of withdrawal. The letter must mention: the order number, the buyer's name, the date of the order and the reason for the withdrawal.

The buyer will then return the Products to the Company by any useful means.

The products must imperatively be returned to the company in their original packaging, unopened, with all their accessories, without trace of use. They must be accompanied by a copy of the order confirmation email received upon purchase.

The buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days following the date of receipt of the returned products of all the sums paid for his order, less the cost of return and the products consumed.

The labeling clearly establishing the presence or absence of allergens, the company cannot be held responsible for a buyer's error on his intolerances or allergies to certain ingredients. Intolerance or allergy cannot therefore serve as a basis for reimbursement.

No order cancellation can take place outside of the exercise of the right of withdrawal according to the terms above.